The Hot Springs/ Hot Springs Village Symphony Guild

Where fine music is a way of life!

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Welcome to Our New Website

We want to make it as easy as possible for you to use our new website so we have added some DIY tips for common things you might want to do.  If there is something you need to do, but don't want to read all about it, please feel free to contact our webmaster, Suzanne Kuch, for help at info@symphonyguild.org or at 501-915-8016. 

For information on how to do the things listed below, please click the link for more information.

Using the Online Membership Application

Logging In 

Changing your password

Managing your membership

Couples Membership - Adding the second member contact information

Updating your contact information

Updating your email preferences

Updating the information other members see in the online Membership Directory

Updating the information other members see in the printable Membership Directory

Using our website

Making a Donation

Using the Membership Directory

 

 Membership Application

You can join online by clicking the Join Us button on the Welcome Page or by clicking on the Join us page. 

  1. You start by selecting the appropriate membership level: Individual or Couple; and then click Next.
  2. Enter the primary email address for the membership and click Next.  For a couple, this will be the email address for the member who is the primary contact for the membership communications.  If both members of the couple want to receive emails, you will enter the second member contact information later.
  3. Enter the contact information for the primary contact, the online payment surcharge, and volunteer interest areas and click Next
  4. Review and Confirm the membership level and primary member contact information.  If this information is correct, click Confirm.
  5. Payment.  
    1. If you wish to pay online, click the pay online button.  This will send you to PayPal to complete your transaction.  If you do not have a PayPal account, you may pay by credit or debit card.  PayPal will ask you to set up a PayPal account, but this is optional.  If you do have a PayPal account, you may still be able to pay without logging into PayPal (we have had variable results with this in our tests).
    2. If you want to pay by check, you will see instructions for payment in the yellow shaded box.  The invoice number is displayed below in the transaction detail.
  6. Once you have paid, your membership is activated and you may log in and edit your profile.  If you joined as a couple, you can add the second member contact information by editing your profile.

You will receive several automatically generated emails from our system.  We are working to turn some of these off.

  1. You will receive an email thanking you for choosing to join our organization.
  2. You will receive an email with your login credentials - your email address and password.
  3. You will receive an automated invoice.
  4. You will receive a payment receipt from us if you paid online.  You will also receive a payment receipt from PayPal if you paid online.
  5. You will receive an email when your membership is activated (after payment is received)

Please be assured that you will get a lot fewer emails when it is time to renew in June.

Logging In

You have to log into your Wild Apricot account if you want to access member-only pages on your Wild Apricot site, or if you want to perform self-service functions such as changing your email preferences or paying an invoice.  New members are automatically logged in after supplying their email address when they apply for membership, register for an event, or make a donation.

To login, click the login link in the right side of the header on every page of the website.  This will take you to the login screen where you will enter your email address and password. 

In the log in fields, you enter your Wild Apricot credentials – your email and password – then click the Login button. If you do not remember your password, click the Forgot password link next to the Login button. On the page that appears, you can enter your email address to receive a reset password link via email.  You may also log in using your Facebook or Google+ credentials, as long as you're using the same email address for your Wild Apricot site and your Facebook or Google+ account. 

When you first log into Wild Apricot, you will be required to accept Wild Apricot's terms of use before proceeding.


After you log in, a message will appear with links in the bottom right corner if you have unpaid invoices or incomplete registrations, or are lapsed, overdue, or within a week of your renewal date.

You can click any of these links to resolve the corresponding issue.

Changing your password

Passwords are automatically generated and emailed to you when join using the online application.  If you were already a member when we adopted our system, we may have set a default password for you and emailed it to you.

You can change your password by clicking the Change password link that appears beside the link to your profile after you log into our site. 

On the screen that appears, you enter your current password, then the new password, and the new password again for confirmation.

Password requirements

  • Minimum of 7 characters
  • Maximum of 50 characters
  • Any combination of letters, numbers and characters (except spaces)
  • Passwords are case sensitive

Managing Your Membership 

Couples Memberships - adding the second member contact information

If you joined as a couple, and you do not share an email address, and you each want to get event notifications or other emails from us; you will need to add the contact information for the second member to your primary contact profile.  To do this, log in to the website and click on your name in the upper right section of the header on any page of the website.  This will bring up a screen that shows your membership details and your bundle summary.  Under "Bundle Summary" click the button "add member".  This will bring up the contact information screen for the second member.

Updating your contact information

 

If your contact information has changed, you will need to update your profile.  To do this, log in to the website using the email address you used to join the Guild.  Click on your name in the upper right section of the header on any page of the website.  This will bring up your profile page.  Click the Edit profile button, make the necessary changes, and click save.  If you change your email address, you will use the new email address to log in in the future.

Updating your email preferences

When your profile is initially created, you are subscribed to three types of emails:

  1. Workflow emails - this type included renewal notices and invoices.  You may not opt out of these emails.
  2. Event announcements - event specific emails that may include information on how to buy tickets.
  3. E-blasts - this type includes our monthly newsletter or any other special communication the board would like to send to all members.

You may opt out of all event announcements and e-blasts.  To do so, log in to the website and click on your name in the upper right section of the header on any page of the website.  This will bring up your profile page.  Click the Edit profile button and then click the link to Email subscriptions.  Uncheck the emails you do not wish to receive.

Updating the information in the online membership directory

Our online and printed directories are available to Members only.  Generally, when we created your profile, your privacy settings allow other members to see your full contact information.  If you are a renewing member from the 2014-2015 season and you had previously requested that your information not be displayed in the printed directory, we changed your profile to not display contact information to other members.  You can change the information that others can see or remove yourself from the directory all together.  To change your settings, log in to the website and click on your name in the upper right section of the header on any page of the website.  This will bring up your profile page.  Click the Edit profile button and then click the Privacy link.  If you uncheck the Show profile to others box, this will remove you from the online directory all together.  Clicking the radio buttons in the No access column for each item of your contact information, will remove that bit of information from the directory.  If you remove your email address, members can still send you a message by finding you in the online directory, clicking your profile link, and then clicking the "Send Message" button, but they will not see your email address.

Updating the information other members see in the printable membership directory 

Our printable membership directory is manually created by the webmaster.  Periodically we will revise the printable directory as we get new members.  When we create a new version, we will search the membership records for any member who has unchecked the "Show profile to others" box in the Privacy settings. 

If you have elected to not show your complete contact information to other members, we will need your help to update the printable directory.  If you don't want all of your contact information to be included in the printable directory, please contact the webmaster at the email address or phone number listed at the top of this page. 

Using the Website 

Making a Donation

We have a Donate page on our website.  To make a donation online, you must pay by credit card, debit card, or PayPal account.  If you are already logged into the site, the donation form will not include your contact information.  If you are not logged into the site, the donation form will include spaces to enter your contact information.  To make a donation online, fill in the required fields (marked with an *) and click the Pay button.  Once your payment is processed, you will receive a confirmation email and a receipt.  If you would like to make a donation, but do not want to pay online; we have a printable donation form that you can fill in and mail with your donation. DonationForm.pdf

Using the Online Directory

 Members are listed in the Membership Directory alphabetically by last name (subject to each member's privacy settings).  Clicking on the member name brings up their profile.  You may search the directory using either a simple or advanced search.

 

 

 

 

The Hot Springs/ Hot Springs Village Symphony Guild is a  501c(3) non-profit charitable, education, and cultural organization.

email address:  info@symphonyguild.org

Postal address:  P.O. Box 8354, Hot Springs Village, AR 71910

Copyright 2024.  All rights reserved. 

Policies: PrivacyPolicy2024.pdf    HSVSGTermsOfUse.pdf  Refund Policy.pdf

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